Business Services

December 9, 2009
Media Statement

Largest taxi fleet goes online for payments

Auckland Co-op Taxis will take its card fares online from next Monday, December 14, improving customer service and convenience.

This initiative by the country’s largest taxi fleet means that all Auckland Co-op Taxis will be eftpos-capable, offering the same range of payment solutions as most retailers throughout New Zealand.

Auckland Co-op Taxis General Manager Barrie White says that taking the fleet’s payment services online will mean increased convenience for the company’s customers, as until now, as with most taxis throughout New Zealand, fare payment options have been restricted to either cash or credit card transactions.

“This is a major step forward in terms of service and convenience because many customers do not have or do not wish to use the credit card option for small charges which also attract a surcharge.

“Going online also enhances overall security. It will reduce the amount of cash that our drivers carry.”

Delivery of this new service has meant fitting the company’s entire 760-strong fleet with additional wireless technology.

Mr White says this will be the largest number of new online terminals to start operations as any one time.

Auckland Co-op Taxis card services are managed by TaxiCharge NZ, in which the company is the largest shareholder.

Like most taxi companies throughout New Zealand, the co-op’s current credit card system is managed by manually downloading card transaction data at the end of a shift.

For further information contact:

Barrie White
General Manager
Phone 306 1180
Mob: 027 466 0353

or

Tara Telfer
Phone: 302 6026
Mob: 027 234 6900

 

 

MEDIA RELEASE DECEMBER 2009

TaxiCharge NZ Ltd installs Secure Online Payment Terminals in Auckland Co-op Taxis, New Zealand’s largest Taxi Fleet.  

In one of the largest upgrades of mobile on line point of sale technology, billing and reporting solutions provider TaxiCharge NZ Ltd is upgrading 800 terminals in the Auckland Co-operative taxi fleet to a fully online EFTPOS system.

The general manager of TaxiCharge Mr Mark Lines, says the on-line terminals bring improved benefits to the customer including added payment security to the transaction at the time of the trip.

The terminals accept TaxiCharge cards as well as debit and credit cards, in a move which Lines says is an ongoing investment and commitment by the company to bring online payment terminals to its 22 Partners taxi companies throughout New Zealand.

The contract follows a successful terminal installation with the Wellington Combined Taxis fleet in Wellington, the country’s second largest fleet behind Auckland Co-op.

Payments are processed through TaxiCharge which handles more than 300,000 transactions per month from a client base in excess of 33,000.

Terminal supplier SmartPay Cadmus supports Cadmus EFTPOS terminals in more than 2500 taxis in New Zealand and in excess of 3800 in Australia. Cadmus terminals have been developed in conjunction with TaxiCharge since 1996.

 


Size matters

As the largest taxi operator in Auckland we are able to offer our business customers a truly tailored package. With over 760 vehicles and a large number of dedicated inner city ranks, we have the strength and size to meet the needs of your unique organistaion.

Billing flexibility

We accept TaxiCharge cards, vouchers and all major credit cards, Total Mobility cards and have POS terminals installed to facilitate speedy and secure processing.

On top of these payment options, we can design a billing and reporting solution that suits your organisation. We offer innovative systems, such as personalised cards or a simple PIN number quoted when making a telephone booking.

Quality as standard

As a large organisation it is important we have robust checks and measures in place to ensure we continue to deliver the very best service. So we use a complete Quality Assurance Programme to help us stay focused. As well as scheduled and random inspections, vehicle presentation standard guidelines, and a mystery passenger programme, we regularly ask for our customers’ feedback. As part of this programme we also carefully select and manage our drivers.

Click here to read more about our Quality Assurance Programme.

Account Management

We use a communications and training plan that ensures we deliver the very highest service levels to our clients. The Key Account Briefing Process involves first working out and documenting your requirements, then communicating and testing our drivers’ knowledge of them. We then continue to monitor our service with customer survey cards and regular reviews.

Corporate Services

We have designated cars and drivers in our fleet to deal with our business customers. These vehicles can be ordered in advance without taxi insignia. You can also arrange for our drivers to meet and greet passengers at Auckland Airport and Train/Bus or Ferry Terminals, simply ask when you book.

Our corporate clients include:
• SkyCity
• HealthAlliance for North Shore Hospital
• ASB Bank
• Telecom
• Accident Compensation Corporation

   

 

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